I contacted the store on Thursday after the couch was delivered (see Room Redo post) and told them my new cream couch was delivered with 13+ black-brown spots on it. Oh, please give us your name and number someone will contact you on Friday. Guess, what no call on Friday. I call them after 4 pm. We are so sorry mam, the technician will call you on Saturday or Monday. Can you guess? Yep, no call. I call again after 4 pm, get Mr. Smarty Pants, oh you are the lady with the 13 spots on her couch. How do you think they got there mam? I said, probably when the delivery man picked one end up on the truck and all the cushions fell face down on the delivery truck floor!!! He got a bit nicer but stammered and stuttered about coming out to look at it. We are very busy, just 2 of us here and I can't make it this week. Oh, well, that is fine but let's set up an appointment for next week, I get off at 2. So Halloween afternoon, Mr. Smarty Pants technician is coming out.
Wondering where I bought it? Ashely Home Stores it is the second couch I purchased there. We had no problems with the first couch, for college daughter. Just thought I would let others know and I will let you know how the soap opera ends. Here is the couch