I contacted the store on Thursday after the couch was delivered (see Room Redo post) and told them my new cream couch was delivered with 13+ black-brown spots on it. Oh, please give us your name and number someone will contact you on Friday. Guess, what no call on Friday. I call them after 4 pm. We are so sorry mam, the technician will call you on Saturday or Monday. Can you guess? Yep, no call. I call again after 4 pm, get Mr. Smarty Pants, oh you are the lady with the 13 spots on her couch. How do you think they got there mam? I said, probably when the delivery man picked one end up on the truck and all the cushions fell face down on the delivery truck floor!!! He got a bit nicer but stammered and stuttered about coming out to look at it. We are very busy, just 2 of us here and I can't make it this week. Oh, well, that is fine but let's set up an appointment for next week, I get off at 2. So Halloween afternoon, Mr. Smarty Pants technician is coming out.
Wondering where I bought it? Ashely Home Stores it is the second couch I purchased there. We had no problems with the first couch, for college daughter. Just thought I would let others know and I will let you know how the soap opera ends. Here is the couch
Hmmmm, a runaround. What a surprise.
ReplyDeleteGood luck and keep us posted.
Hmmm...the picture on the website looks nice. I was given the runaround on my defective Flip It hard floor cleaner for about 9 months. Finally, I typed a letter to their headquarters, copied the CEO and copied consumer reports and they sent me a new one. I don't like being mean, but sometimes, being mean is the only way to be heard. Yuck.
ReplyDeleteInteresting that such a high-end store would only have two people working? Yeah, right. He's thinking you'll give up on it. Thanks for the head's up! good luck!
ReplyDelete(PS if they don't show up this next time, tell them you'll be bringing it back and they can pay for the rental truck fee!)